Did you encounter a problem when using CPN Tools or do you want to report a bug? The following Petri net specifies what and how to do. To actually execute a suggested task, you can click on the respective transition. If you prefer a textual description, please scroll past the figure.
NOTE: We no longer provide support for any version of CPN Tools prior to 3.4 and operating systems other than Windows 7 and newer!
To ease our work and, in particular, to avoid unnecessary support requests, follow the subsequent procedure:
NOTE: We try getting back to you as soon as possible, it may take up to 5 business days or even more during busy periods or vacation (late June-August + last half of December). Resending mails is strongly discouraged unless more than 10 business days have passed outside of the vacation season.
Sending mails to individual team-members is strongly discouraged. It will not yield you priority support (quite the contrary, actually). Only mail team-members directly if directly prompted to. Also, don't request “immediate” or “quick” answers. We answer all requests as fast as we can, though sometimes it may take time. We will postpone such requests and repeat offenders will get ignored.